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The GameStop PowerUp Rewards® Program ("PowerUp Rewards” or the “Program”) is sponsored by GameStop® (“GameStop” or “we”) and governed by these Terms and Conditions, which can be found at GameStop or anywhere else that they are displayed (“Terms”). You (“You” or “Member”) acknowledge and agree that by accessing, joining, or using the Program you have read, understand, and agree (a) to be bound by these Terms, including the GameStop Privacy Policy at GameStop which is incorporated herein, (b) to receive advertising, marketing materials, and other communications, unless expressly prohibited by law; and (c) to comply with all applicable laws and regulations. If you do not agree to these Terms, then you must stop accessing or using the Program.
Membership in the Program is valid only at participating GameStop U.S. and Guam retail store locations and online at www.GameStop.com. Except where GameStop explicitly provides, membership is not valid for alternate locations such as NFT marketplaces. Membership is open to residents of the United States who are 13 years of age or older. If a Member is between 13 and the age of majority in his/her state, then the Member agrees that he/she has obtained permission from a parent or legal guardian to access, join, or use the Program. GameStop does not knowingly collect information from children under 13. If you are a parent, guardian, or other person and become aware of information collected from an individual under 13, please contact us immediately by toll-free phone at 1-877-676-GAME (4263) or via the Contact Us section below.
To participate in the Program or to sign up for a Membership, you will create an account (the “Account.”). You may have only one (1) Account as part of the Program. Creation of multiple Accounts can result in termination of all your Membership Accounts and associated activities. Members are responsible for maintaining accurate and updated personal information in their Account.
Members can obtain information about the Program, their Account activity, and change their profile preferences and contact information at any time by visiting www.PowerUpRewards.com. Account and Program information may also be obtained by contacting GameStop Customer Service (“Customer Service”) as described below under Contact Us.
You are responsible for notifying us if you become aware of any unauthorized use of or access to your Account. To contact us, please see the Contact Us section below. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your Account. GameStop will not be liable for any loss, damages, liability, expenses, or lawyers’ fees that you may incur as a result of someone else using your password or Account, either with or without your knowledge and/or authorization, and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses, and lawyers’ fees incurred by GameStop or a third party due to someone else using your Account.
MembershipMembership cards, points, offers, reward certificates, and any other benefits of the Program are nontransferable, have no cash value, may not be purchased, and are not redeemable for cash under any circumstances except as required by law. Accumulated points, offers, and rewards certificates do not constitute property of the Member. Accumulated points and coupons are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise. Points and other benefits of the Program may be taxable where required by law.
Entities or persons are prohibited from using the Program for profit and are not eligible to become Members or to accumulate points.
GameStop reserves the right at any time to modify or discontinue, temporarily or permanently, the Program (or any part thereof), with or without notice. GameStop shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Program. We reserve the right, but are not obligated, to limit the sales of our products or the Program to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or related pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Program or on any related website is inaccurate at any time without prior notice.
GameStop may, in our sole and absolute discretion, terminate, suspend, or otherwise deny your access to all or part of the Program at any time for any or no reason at all, with or without notice to you. If we terminate your right to access the Program, these Terms will terminate and all rights you have to access the Program will immediately terminate; however, certain provisions of these Terms will still apply post termination, including, without limitation, and as applicable, the Mandatory Arbitration and Class Action Waiver provisions.
Termination of your Account may also include, at GameStop's sole discretion, the deletion of your Account and/or User Content, and you will not be able to retrieve any information related to your Account except as required by applicable law. If we terminate your right to access the Program, you will remain liable for all amounts due up to and including the date of termination. Cancellation of Membership results in loss of all accumulated points.
A Member may voluntarily cancel his or her Membership by notifying Customer Service as indicated in the Contact Us section below. Members who cancel voluntarily may not re-activate their Account.
A Pro Member may cancel their Membership and receive a full refund within 2 days of purchase of the Membership if the Member has not used any of the Pro benefits, including earning points or discounts, subject to certain conditions. Upon returning the Pro Membership materials, the Pro Membership will be downgraded to the free Player PowerUp Rewards. A Member may cancel his or her Pro Membership at any time (without refund) by notifying Customer Service by mail, email, or telephone (see Contact Us below). GameStop, in its sole discretion, reserves the right to cancel an individual Pro Membership by refunding the purchase price. Cancellation will result in the loss of any bonus points accumulated during the Pro Membership.
In the event a Pro Member does not pay to renew their Membership after the 1-year period, the Member's Account will be downgraded to the free Player PowerUp Rewards Membership. Downgrade for failure to renew will not result in the loss of accumulated points, except where a qualifying purchase or trade is not made within six months.
Points may be redeemed for reward certificates of various denominations. Members redeeming points for a reward certificate for use at a GameStop store must present the reward certificate, along with valid proof of identification at the time of use. Reward certificates may be used in conjunction with most other discounts, but the total discounts may not exceed the purchase amount. Limit of three (3) of any coupon, discount, or other offer per person, per account, per day. Reward certificates of the same value are not stackable. Offers and reward certificates are not valid on prior purchases, certain products and services, purchase of gift cards, downloadable content ("DLC"), or for tax or state fees. Other restrictions may apply. Reward certificate and offer expiration dates are as listed on each certificate or offer, and reward certificates will not be replaced if lost or stolen.
The timing of when reward certificates are issued is governed by the reward preferences a Member sets and their point balance. As of May 16, 2022, all Members will have their preference set to “stockpile” their points to use in the Rewards Center.
GameStop may also change the available Member settings and point redemption options, at its sole discretion, consistent with applicable law.
In addition to reward certificates, Members may redeem points for items in the PowerUp Rewards Center by visiting www.PowerUpRewards.com. The Rewards Center is subject to change at any time without notice in GameStop’s sole discretion. GameStop also reserves the right to make different offers to different Members at different points in time.
Members redeeming points for merchandise outside of GameStop stores will receive an email confirmation including instructions for redemption. Partner coupons are provided by and are the responsibility of the partner. GameStop assumes no responsibility for their continued validity or the continued operation of the partner.
Members may make pre-order deposits (“Reservations”) toward the purchase of certain items. To redeem a Reservation, you must pay the remaining balance of product (plus any tax) at the store where the Reservation was placed when the product releases (“Release Date”). Reservations are cancellable before or up to 30 days after Release Date to receive your money (or original form of tender; e.g., a gift card or store credit) back, apply the Reservation to a new reservation-eligible product, or use the Reservation as store credit. Reservations not redeemed or cancelled within 30 days after Release Date are automatically converted into non-expiring store credit redeemable only for merchandise from GameStop. No cash redemption or refunds except as required by law. No fees are charged against the balance of Reservation. If used without your permission, Reservations will not be replaced. Reservations are issued by and represent solely an obligation of Marketing Control Services, Inc. Terms and conditions are subject to change.